Energy and utility costs can be confusing and difficult to manage, particularly for people facing financial pressure, language barriers, or unfamiliarity with how energy systems work in the UK. We provide practical advice and support to help individuals understand their energy bills, manage payments, and access available support.

We can help with:

• Registering with gas, electricity, and water suppliers
• Understanding energy and utility bills, tariffs, and meter readings
• Guidance if you are struggling to pay your energy bills or have fallen into arrears
• Advice on energy-related debts and understanding repayment options
• Accessing energy grants, discounts, and support schemes, or priority services for those eligible
• Communicating with energy suppliers to raise issues or request support
• Guidance on your rights and responsibilities as an energy customer
• Energy efficiency advice to help reduce usage and lower future bills

Our aim is to help reduce financial pressure, prevent energy-related hardship, and ensure people are aware of the support and protections available to them. Where appropriate, we can also signpost or refer individuals to specialist energy advice or hardship services.